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If you would like to submit a question which might be included here please click here.

Q. I live in (anywhere in the world). Who is my local stockist?

A. Yes, we do get asked that one a lot! A full list of our stockists is available on the Stockists page. We keep this list as up to date as possible and if there isn't a listing in your area that will be because we don't have a stockist there. Should that be the case, please feel free to ask your normal supplier to get in touch with us!

Q. I've seen the demo of colouring wood on the lathe but I can't quite remember all the processes. Can you help?

A. Yes, you can either view and download a page giving some tips on using the stains here or you can view a step-by-step photographic version here  . We're grateful to Andy from Cobweb Crafts for allowing us to use this information.

 

Q. Are the Chestnut Products' Spirit Stains safe for use on toys?

A. We have not had the Spirit Stains toy-tested as we have been advised that provided they are completely enclosed within a toy-tested finish it is not necessary for them to comply with these regulations. The following products from our range have been independently tested and passed the relevant part of the EN-71 Regulations:

Acrylic Lacquer
Acrylic Sanding Sealer (both types)
Cellulose Sanding Sealer (both types)
Hard Wax Oil
Melamine Lacquer
Melamine Gloss Lacquer
Finishing Oil
WoodWax 22 Clear
Shellac Sanding Sealer
Finishing Oil
Acrylic Gloss Lacquer
Acrylic Satin Lacquer


Q. Why don’t Chestnut Products have a shop or offer a mail order service?

A. Chestnut Products were set up to supply quality finishes via the many established woodworking supply outlets. To supply direct or by mail order would be like going into competition with our own stockists which wouldn’t be very ethical!

Q. What is the shelf life of your products?

A. As an unopened, properly stored product, we give a 12 month shelf life on all of our products.
Once opened, there are many factors that can affect the shelf life of the products. Most of our products don't require any special measures, but bear these points in mind:

  • Storage:
    Any water based products (Acrylic Lacquer, Liquid Wax etc) should be protected from frost as this will destroy the product completely.
    Superglues should be stored in a cool, dark place. The ideal temperature is 4°c, it is not necessary to freeze them.
    Aerosols should be stored safely as directed on the cans.
  • After opening:
    Obviously, always replace the caps/lids after use. Wipe the nozzle of Superglues before putting the lid on - you'll only swear if you don't!
    Certain products oxidise with the air in the can and thicken with age. Finishing Oil and Tung Oil are the two that do this; if the oil is a little thick when you come to use it you can add some white spirit to it to bring it back to a usable consistency. Prevention is better than cure though, so to avoid this happening either use the Oils quicker or decant them into a small jar (with a lid) so that there is little or no air gap. Another trick is to put small, clean pebbles in the opened can to fill the air gap.
    Acrylic Lacquer and Acrylic Sanding Sealer also thicken with age, but this is a chemical reaction and is unavoidable, so don't stockpile these products. If they haven't gone too far then the addition of a small amount of water (you'll be surprised how little is needed) will bring the products back to a usable state.

Q. Do Chestnut Products give demos at clubs?

A. We're very happy to give demos to clubs Our 'Demonstrations' leaflet will give you more information, view it here.  If you would like more details please send an email here

Q. Why didn’t Chestnut Products produce Cellulose Sanding Sealer or Melamine Lacquer in an aerosol for so long?

A. We weren't keen on heavily solvent based products being sprayed in sometimes small workshops. Our acrylic aerosols are a little slower drying than the cellulose ones but are actually tougher and harder-wearing and we felt they were a very good alternative. However, customer demand has now lead us to produce these products and they are now available!

Q. I am a member of a woodturning club and we run a shop for members. Can Chestnut Products supply us at a discount so we can sell to our members?

A. We have thought long and hard about this one and have reached a policy decision on this, which is that we do not supply clubs. Firstly I'd like to explain why and then tell you what we can offer to clubs.

The reasons we don't supply clubs is because we feel it would be very unfair to our stockists, who make our products available every working day and have overheads and wage bills to pay that clubs do not. If we supply clubs we are in danger of depriving stockists of customers and the money associated with it. If all of their suppliers did this the shop could close down, which would not be helpful to many people. Also, consider this situation; the club met last week and you've just used the last drop of your Friction Polish (or other preferred product) and you can't buy any from the club shop until the next meeting in three weeks time and you need to finish this job by the end of the week. So, you go to the shop you used to use only to find they have stopped selling the product due to falling sales...and the reason for falling sales was because everyone was buying from the club!

So what is available to clubs?

We have made an arrangement with many of our stockists (and we are hoping that more will join soon) whereby clubs can order from stockists and provided proof can be given that it is for a bona fide club and a minimum order size is met (usually £200) a discount of 20% will be given. Other charges such as delivery etc are by negotiation between the club and the stockist.

Stockists participating in this scheme are marked on our stockist list with a †.